We recently sent two letters and an email about a change we’re making to our Online Banking service. We will switch providers on July 8, 2015. By doing so, we can offer a new and improved digital experience. Today we want to talk about how this might affect your Online Banking service.
Most of our customers won’t be affected. Automated deposits or withdrawals—whether they’re payroll direct deposits, Social Security deposits, or monthly payments to Netflix or iTunes—will go unchanged. You don’t have to do anything except enjoy the new Online Banking experience! The same goes for Online Bill Pay. If you use Bill Pay, you don’t have to re-enter any of your Bill Pay payment information.
If you use ASB’s scheduled transfers, however, you must reinitiate the transfer by re-entering the information into the new Online Banking system. We’d like to clarify this a bit. A scheduled transfer is a transfer of funds from one Andover State Bank account to another Andover State Bank account.
If, for example, you set up a monthly scheduled transfer to move $200 from your checking account to your savings account, you will need to re-establish the transfer after July 8, 2015. If, on the other hand, you authorize another bank or third party to withdraw money from your account, you don’t need to make any changes. Withdrawals initiated by other financial institutions or third parties won’t be affected.
Thank you for working with us while we make the transition. We’re excited about the new Online Banking service! It’s a fresh, clean design that makes your digital banking experience—whether it’s viewing your account balance or making a loan payment—easier and faster.
As always, if you have any questions, just let us know!